Delivery and Returns

Delivery

All deliveries are sent by courier.

For UK deliveries please allow 3-5 working days from clearance of funds. 

Delivery charges are calculated by destination.

Our dispatch times are as follows:

  • Orders placed between midnight on Thursday/Friday and 4 pm on Sunday are dispatched on Mondays
  • Orders placed between 4 pm on Sunday and 4 pm on Tuesday are dispatched on Wednesdays
  • Orders placed between 4 pm on Tuesday and Midnight on Thursday/Friday are dispatched on Fridays

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    Returns

    We do hope that you are happy with your purchase.

    However, should you feel it necessary to return an item because it is faulty or different to those ordered, we aim to make the return process as simple as possible.

    We must be notified of damaged or faulty goods within 2 days of delivery.

    We will refund you using the method of payment used to make the purchase.

    Goods must be returned unopened, sealed and in the original packaging.

    Isle of Harris Distillery Ltd will refund accepted returns within 30 days of you notifying us about the return.

    The postage of the return is the responsibility of the purchaser.

    Liability for loss or damage during transit of goods being returned is the responsibility of the purchaser.

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    HARRIS TWEED JACKET RETURNS POLICY

    We do hope that you are happy with your Distillery Harris Tweed Jacket. 

    However, should you feel it necessary to return the item because it is faulty or you have changed your mind,  please notify us immediately and we aim to make the return process as simple as possible. 


    We will refund you using the method of payment used to make the purchase. 

    Goods must be returned unworn and in original packaging. 

    Isle of Harris Distillery Ltd will refund accepted returns within 30 days of you notifying us about the return. 

    Liability for loss or damage during transit of goods being returned is the responsibility of the purchaser. We kindly advise that when returning you use tracked delivery for proof of postage and insure the parcel for loss or damage due to its high value.   

     

    To start your return please email: tweed@harrisdistillery.com and state your reason for return, we will then make arrangements accordingly. 


     Please note that none of this affects your statutory rights.